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Dear Investor,
Royal Commission at Yanbu represented by Investment Development Department are eager to develop the quality of service for its clients, in order to perceive your needs and meet your expectations. We are hoping to know about your satisfaction and about our  provided services. So please fill this survey objectively. All information in this form are confidential and used for quality service improvement only.


Note: if you select the button (Save & Close), you will lose any data entered and will have to re-fill the questionnaire again

What is the reference number that is mentioned in the letter ?

diet pills

Investment Type in Yanbu Industrial City

Industrial Investment

Investor Name (Person/Institution)

phenq

Address

 

Phone/Fax

 

Email

 

Investment requirements were provided easily.

Very satisfied

Investment submission requirements were clear.

Very satisfied

Allocation procedure was objective and transparent.

Very satisfied

I was given an appointment to know about the next step, for my request.

Very satisfied

Appointments were punctual.

Very satisfied

Documents and information are handled in complete confidentiality

Unsatisfied

Investment opportunities  were provided with high transparency

Very satisfied

The department interact/respond to my complaints / suggestions

Very satisfied

The RC website has all the information I need.

Unsatisfied

I feel improvement in provided services, procedures are simpler and service is faster.

Very satisfied

I feel that my project was evaluated professionally.

Very satisfied

New industrial requests were reviewed/evaluated objectively.

Satisfied

Requirements for new industrial projects were clearly specified before submitting “Industrial Site Allocation Request”.

Very satisfied

Conditional allocation period for the industrial project (12 months) is convenient to complete RC Engineering/Environmental requirements.

Very satisfied

Engineers who are responsible for the project evaluation respond/interact with the client during submission/allocation periods.

Very satisfied

Time to complete the service was

Short

In case the service time was too long after completing all required documentation, please mention the reason(s):

 

Staff are easy to reach.

I Strongly Agree

Number of employees is sufficient to provide the service.

I Strongly Agree

Staff are friendly and highly professional

I Strongly Agree

My request was finished fast without delay (when I presented the complete required documents).

I Strongly Agree

My questions/suggestions were highly welcomed.

I Strongly Agree

Employee was focused to finish my work only not someone’s else

I Strongly Agree

I noticed individual efforts from staff to improve/accelerate the service.

I Strongly Agree

Staff follow-up with me by phone or E-mail when there is a shortage of required documents and when my request is completed.

I Strongly Agree

Supervisors were friendly.

I Strongly Agree

I was guided to the right employee/office that provide my required service.

I Strongly Agree

I was updated by phone about the status of my request.

I Strongly Agree

Phone appointments were punctual.

I Strongly Agree

From your perspective as investor, please mention important investment projects that you like to see in Yanbu Industrial City

Do you think about starting another new investment project

Yes

Please mentioned the reason if Yes

 

Please mentioned the reason if No

 

What is the best way to communicate with you

 

Other Opinions/Feedback to improve the quality of service

 

Created at 8/28/2018 4:04 PM by ***
Last modified at 9/29/2018 2:31 PM by ***